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AnalysisA major advantage of the Internet is the amount of information it is possible to collect. However controlling and effectively analysing the information is the major challenge. I have created two forms, which demonstrate what information you should collect, and how you would analysis it. Banner analysisBanner advertising should be analysed by: -
This is then analysed by the banner creative and in the case of search engines the keywords searched by the customer. In this way you can tell if certain keywords or banners are proving more successful at getting click through or repeat purchase. Eventually you will have banker banners and keywords, which you will test new ideas against. You will have one of these forms for each site and then must perform cross-site analysis to identify which sites have been most effective. This will allow you to improve online advertising spend in future.
Mailing analysisWith mailing lists you will again want to know which copy has been most successful at generating response, purchases and repeat purchases. You will have one of these forms for each list and then must perform cross-list analysis to identify which list has been most effective. This will allow you to prioritise which products/services are responding best.
Other sourcesIt will be difficult to track accurately the traffic you generate from other sources, such as improved listings. The main way of tracking this response is on purchase forms, where you can ask 'where did you originally hear about us'. This data is less reliable than the web stats you can generate online (because customers can miss remember, or mislead) but does give us an idea of what's working. Our other main guide will be trends generated by subtracting known source data from total data and analysing trends in the remainder such as an increases in traffic/sales.
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